reservation policy

Reservation & Payment

All reservations require payment at the time of booking to secure the vehicle and time slot. Bookings are confirmed only after payment is received.

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Cancellations

Cancellations made 24 hours or more before the scheduled pickup time will receive a full refund.

Cancellations made within 12 hours of the scheduled pickup time are 5o% refund

No-Show Policy

If the client fails to show up at the scheduled pickup time without notice, the booking will be considered a no-show and no refund will be issued.

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Wait Time

A 15-minute grace period is included for all pickups.

For airport pickups:

We monitor flights and adjust pickup times when necessary.

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Changes to Reservations

We will do our best to accommodate changes, but they are subject to availability. Changes requested within 24 hours of the reservation may not be guaranteed.

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Damage & Cleaning Fees

Clients are responsible for any damage to the vehicle.

A cleaning fee (including but not limited to spills or vomiting) will be charged accordingly.

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Service Conditions

All rides are pre-arranged. We do not accept street hails.

We reserve the right to refuse service to anyone who poses a safety risk or violates company policies.